{"id":1228,"date":"2015-09-08T08:00:27","date_gmt":"2015-09-08T07:00:27","guid":{"rendered":"https:\/\/uxstudioteam.com\/website\/?p=1228"},"modified":"2022-05-19T14:35:01","modified_gmt":"2022-05-19T13:35:01","slug":"when-assumptions-are-wrong","status":"publish","type":"post","link":"https:\/\/timemachine.uxstudioteam.com\/ux-blog\/when-assumptions-are-wrong\/","title":{"rendered":"When assumptions are wrong"},"content":{"rendered":"

\"\"This example of a personal finance site teaches us that assumptions are sometimes\u00a0wrong. Not that they\u00a0are plain wrong …but\u00a0rather they are oversimplifications of reality. A little UX research can elaborate assumptions and get them right.<\/strong>
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\nBankmonitor.hu helps us, regular people to choose the best mortgage loans. It compares all offers from all major banks of Hungary and gives you a toplist. Our task was to make the process of choosing the right mortgage even easier.<\/p>\n

The assumption was that the process of choosing the best\u00a0mortgage offer was:<\/h2>\n

1) look for the\u00a0ideal house<\/p>\n

2) realize that you don’t have enough money to buy it<\/p>\n

3) you go to Bankmonitor.hu to find out which bank gives you the missing amount on the best conditions.<\/p>\n

Therefore Bankmonitor.hu asked for the amount of money you\u00a0needed, and the duration of the loan – then calculated the best offers.<\/strong><\/p>\n

\"home\"<\/a><\/p>\n

How people really choose mortgage?<\/strong><\/h2>\n

To get started, we did a couple of user interviews with people who have recently borrowed a loan. As it turned out the actual\u00a0process of buying a house lookes like this:<\/p>\n

Exploration phase<\/strong><\/h3>\n